Privacy Policy

Introduction

At AalayaJ, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform.

By using AalayaJ, you agree to the collection and use of information in accordance with this policy.

Information We Collect

Personal Information

We collect information that you provide directly to us, including:

• Name, email address, and contact information
• Profile information and photos
• Payment information and billing details
• Professional credentials (for service providers)
• PAN number (for professionals, as required by law)
• Communication preferences

Usage Information

We automatically collect certain information about your device and usage, including:

• Device type, operating system, and browser information
• IP address and location data
• Pages visited and features used
• Search queries and service preferences
• Cookies and similar tracking technologies

Transaction Information

• Service bookings and purchases
• Payment history and transaction details
• Reviews and ratings
• Messages and communications

How We Use Your Information

We use the collected information for various purposes:

• Service Delivery: To provide, maintain, and improve our services
• Communication: To send you updates, notifications, and marketing materials
• Personalization: To customize your experience and show relevant content
• Security: To detect, prevent, and address fraud and security issues
• Analytics: To understand how our platform is used and improve it
• Legal Compliance: To comply with legal obligations and enforce our terms
• Payment Processing: To process transactions and prevent fraud

Information Sharing and Disclosure

We may share your information in the following circumstances:

With Service Professionals

When you book a service, we share necessary information with the professional to complete the service.

With Service Providers

We work with third-party service providers for:

• Payment processing
• Cloud hosting and storage
• Email and communication services
• Analytics and marketing tools

Legal Requirements

We may disclose information if required by law, court order, or government request, or to protect our rights and safety.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.

Data Security

We implement appropriate technical and organizational measures to protect your personal information:

• Encryption of data in transit and at rest
• Secure servers and databases
• Regular security audits and updates
• Access controls and authentication
• Employee training on data protection

However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

Your Privacy Rights

You have the following rights regarding your personal information:

• Access: Request a copy of your personal data
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your account and data
• Portability: Receive your data in a transferable format
• Opt-Out: Unsubscribe from marketing communications
• Restrict Processing: Limit how we use your data

To exercise these rights, please contact us at privacy@aalayaj.com

Cookies and Tracking

We use cookies and similar technologies to:

• Remember your preferences and settings
• Understand how you use our platform
• Show personalized content and ads
• Analyze site traffic and performance

You can control cookies through your browser settings. However, disabling cookies may affect your experience on our platform.

Third-Party Links

Our platform may contain links to third-party websites or services. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

Children's Privacy

Our services are not intended for children under 18 years of age. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.

Data Retention

We retain your personal information for as long as necessary to:

• Provide our services
• Comply with legal obligations
• Resolve disputes and enforce agreements
• For business and tax purposes

When data is no longer needed, we will securely delete or anonymize it.

International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

• Posting the new policy on this page
• Updating the "Last updated" date
• Sending you an email notification (for significant changes)

Your continued use of our services after such modifications constitutes acceptance of the updated policy.